Praise for the first edition of Emotional Intelligence for Project Managers "A well-structured, easy read that delivers results . . . a worthy investment, particularly for aspiring or current project management professionals." -- PM World Today magazine "It's the book I wished I'd written. If you don't own a copy, go out and get one."-- Elizabeth Harrin, pm4girls.com Without good people management skills, even the most carefully planned project can fall apart in a flash. And managing people effectively means more than just keeping them in line: It means using finely tuned interpersonal skills and astutely reading emotional cues to get the job done right and on time. According to the latest research, an astounding 70 to 80 percent of management success rests on this kind of "emotional intelligence" (EQ). Even if you already recognize the important role of EQ in the workplace, this book will help you take your understanding to the next level. Real-world examples of EQ in action, as well as checklists, self-assessments, and worksheets, will guide you through the process of building real rapport with your team. You'll learn how to: Establish the kind of high-energy approach that attracts top performers - Develop empathetic listening skills - Encourage flexibility and collaboration among team members - Deal productively with change, blame, stress, and criticism - Leverage emotional information to make better decisions The second edition of this indispensable guide provides new tips on using EQ to lead and coach Agile Teams, and explores the concept of Servant Leadership, which enhances productivity by promoting emotional connection with your staff. Also included in this edition are expanded sections on self-awareness, self-management, and self-care, because before you can build and lead a winning team, you need to understand and nurture yourself. The keen insights and practical tools you'll find here will help you transform your results from "good enough" to "beyond expectations"--all by improving your ability to read between the emotional lines. Improve your EQ and you'll soon be getting the best work out of everyone involved--including yourself. Anthony Mersino, Pmp, Pmi-Acp is an Agile Transformation Coach and IT Program Manager with more than 27 years of experience. He has delivered large-scale business solutions to clients that include Abbot Labs, Ibm, Unisys, Aramark, and Wolters Kluwer, and provided Enterprise Agile Coaching for The Carlyle Group, Bank of America, Hayneedle, and Blue Cross Blue Shield of North Dakota.